Q&A

Can I return my item if it doesn’t fit?

Absolutely! We do ask you to look at our measurment guide before ordering to prevent unnecessary returns. 
If you still want to return please keep in mind that the return cost are your own responsibility. Unless the return is because of a fault on our side.

You must return the product within 10 days

We only accept returns if the products are unworn and undamaged.

Once we received your return we will inspect the product to see if the product is in the same condition as when we sent it out . If so you will recieve your refund between 7-10 working.

PLEASE ADD A NOTE WITH YOUR ORDER NUMBER AND FULL NAME IN YOUR RETURN SO WE CAN TRACE BACK YOUR ORDER :)

Return adress:

Fluffing fabulous 

5 Valley View Drive

TR1 3UL

Truro

Cornwall 

UK

Do you ship internationally?

Yes we ship world wide! Please see below for shipping times and cost. 

How much is shipping? 

United Kingdom - Royal Mail First second class £2.90 delivery aim: 2 working days after dispatch 

Europe - DPD direct tracked £7.50 delivery aim: 5 working days after dispatch

International - DPD direct tracked - £15 delivery aim: 6-7 working days after dispatch

Europe Customs and tax charges 

European Shipments:
EU customers will not need to pay additional customs charges and/or import VAT on orders under €150, including shipping. 

We provide the shipping information and cost from our side but we are not responsible for any international custom or tax charges for orders outside UK

Disclaimer 

While we believe our products are great quality, keep in mind that nothing is indestructible. It’s the customer’s responsibility to check the product for any wear and tear. We are not responsible for any wear and tear and consequences of this matter. So we ask you kindly to check your product before your walkies!

Missing or stolen parcels

We are not responsible for any stolen or missing packages. Please contact Royal Mail for any delivery problems. Please keep in mind that there might be delays due covid.  

Wholesale 

If you are interested in stocking our product please feel free to contact us! info@fluffingfabulous.com 

TERMS AND CONDITIONS 

As we aim for the best products and believe the quality of our products is great.
But please keep in mind that NO PRODUCT IS INDESTRUCTIBLE. Keep in mind that wear and tear is always a possibility. We are not responsible for any wear and tear or any consequences of this matter. We are not responsible for anything that happens with any of our products after purchase. Therefore; it is also your own responsibility to check your product for wear and tear and inspect your product before using. By purchasing you agree with our terms and conditions. 

We do not recommend this product for overly strong dogs or dogs with behaviour issues.